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Personal Data and General Confidentiality Agreement

HomepagePersonal Data and General Confidentiality Agreement

Privacy Policy

Christian Krenn, operating as Krenny.dev
Address: Pichling 242, 8510 Stainz, Austria
Email: support@krenny.dev

Last updated: 17.08.2025


1. Introduction

This Privacy Policy explains how Christian Krenn (official business name), trading as Krenny.dev (“we,” “our,” “us”) collects, uses, and protects your personal data in compliance with the General Data Protection Regulation (GDPR – EU 2016/679).

By using our services, you agree to the practices described in this Policy.


2. Data We Collect

We may collect the following personal data:

  • Account Information: name, email address, billing address, company details (if applicable).

  • Payment Information: payment method details (handled securely by third-party payment providers; we do not store credit card data).

  • Technical Information: IP address, login logs, server usage data.

  • Communication Data: support tickets, emails, or other communications with us.


3. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and manage hosting services.

  • To process payments and issue invoices.

  • To communicate with you regarding your services.

  • To ensure service security and prevent abuse.

  • To comply with legal obligations.


4. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Contract performance (Article 6(1)(b) GDPR) – to provide the services you purchase.

  • Legal obligation (Article 6(1)(c) GDPR) – e.g., tax and accounting requirements.

  • Legitimate interest (Article 6(1)(f) GDPR) – e.g., service improvement and fraud prevention.

  • Consent (Article 6(1)(a) GDPR) – for marketing communications, if explicitly given.


5. Data Sharing & Third Parties

We only share personal data with trusted third parties when necessary:

  • Payment processors (for billing and transactions).

  • Infrastructure providers (e.g. domain registrars) for service delivery.

  • Legal authorities if required by law.

  • We may use third-party infrastructure and backup providers located within the EU/EEA to securely store customer data.

We do not sell or rent your data to third parties.


6. Data Retention

  • We retain personal data only as long as necessary to provide services or comply with legal obligations.

  • Account and billing data are generally kept for 7 years to comply with Austrian tax laws.

  • Technical logs may be kept for shorter periods for security purposes.


7. Security

  • We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or loss.

  • However, no online system is completely secure, and we cannot guarantee absolute security.


8. Your Rights (GDPR)

Under the GDPR, you have the following rights:

  • Access: request a copy of your personal data.

  • Rectification: request correction of inaccurate data.

  • Erasure (“Right to be forgotten”): request deletion of your data when no longer necessary.

  • Restriction: request limited processing of your data.

  • Data portability: receive your data in a structured, commonly used format.

  • Objection: object to processing for legitimate interests or marketing.

To exercise your rights, contact us at: support@krenny.dev.


9. Cookies & Tracking

  • Our website and client area may use cookies for functionality, analytics, and security.

  • You can manage or disable cookies through your browser settings.


10. International Data Transfers

If personal data is transferred outside the EU/EEA, we ensure compliance with GDPR requirements, such as using Standard Contractual Clauses (SCCs) or equivalent safeguards.


11. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.


12. Changes to this Policy

We may update this Privacy Policy at any time. Updates will be published on our website, and continued use of our services means acceptance of the revised Policy.


13. Contact

For any privacy-related concerns, you can contact us at:
Christian Krenn – Krenny.dev
Email: support@krenny.dev
Address: Pichling 242, 8510 Stainz, Austria


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